Do you have questions about CentacareCQ‘s counselling services? Below is a list of frequently asked questions about our services.

If you have a question that is not listed below please do not hesitate to contact our team on 1300 523 985.

What happens during my initial intake session?

Your intake will take 50 minutes. During the intake your counsellor will ask you a number of questions to assess your needs and will seek to establish what you would like support with and how our service can meet your needs.

Questions you will be asked include:

  • Why you sought therapy? – the counsellor needs to understand your issues.
  • The counsellor will also ask you questions about your life such as family, relationship or work situations as these play an important role in who you are.

It is important during your sessions that you are open, ask questions, be honest about your feelings and let your counsellor know if you have any concerns about the sessions. If you do not feel comfortable with your counsellor please let your counsellor know, or contact us to ask if there is another counsellor available – if is important that you feel you can speak openly with your counsellor.

Following your intake session your counsellor will then offer you a follow up session to start working on the issues you have identified. Sessions will be 50 minutes – these can be face to face, telephone or web based.

Appointments are usually made fortnightly so that you have time to work on strategies between sessions – your counsellor will negotiate frequency with you.

What type of counselling does CentacareCQ provide?

CentacareCQ can provide counselling on a one-on-one basis, or to couples, families and groups.

Our counsellors can assist with:

  • Relationship issues (communication, conflict, separation)
  • grief and loss
  • anxiety
  • domestic violence
  • children’s issues
  • depression
  • parenting issues
  • workplace issues (such as bullying, stress management and change management)

    Do you specialise in any specific areas?

    Staff are employed as generalist counsellor’s, however, a number of our staff undertake specialised training to work with:

    • trauma
    • addiction
    • sexual abuse

    If staff meet a client that they feel they do not have the skills or training to work with they will make an appropriate referral to someone who does.

    Can you claim anything on Medicare?

    In Bundaberg we provide Better Health Access Services. You will need a referral from a GP to access this service.  This service is currently only available in Bundaberg.

    Can children receive counselling?

    School aged children can be seen for appointments. The first appointment is usually with the parent only to assess needs.

    Do you need to have a referral to use your services?

    No, you do not need a referral to use our service.

    When doing relationship counselling, can you have individual appointments as well?

    Yes. During intake a counsellor will assess your needs and make recommendations about your counselling goals.

    What cost is involved?

    Your first intake appointment is free.

    All subsequent appointments do incur a cost. Please see our fee schedule to check our current rates.

    Clients will not be denied access to our counselling services because they do not have a financial capacity to pay the recommended rate.

    What if I am impacted by domestic violence?

    If you have experienced or are experiencing family and domestic violence, during intake you can discuss this with your counsellor and they will make appropriate referrals to support your needs.

    How do I make changes to an appointment?

    You will need to call 1300 523 985 and speak with one of our friendly staff to make any changes to your appointment. This includes cancellations or rescheduling.

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