It’s two words that circulate through the National Disability Insurance Scheme (NDIS) world, but what does Plan Management mean?

What is NDIS Plan Management?

Plan Management is one of three ways you, the participant, may have your support funding managed.

  1. Self-managed: The NDIS will pay you or your nominee directly for the agreed supports.
  2. NDIA-managed: The NDIS will pay your support provider directly for the agreed supports.
  3. Plan-managed: The NDIS will pay your Plan Manager directly for these supports and the Plan Manager will pay the provider.
The Plan Management Team are the Financial Intermediary Function that allows you to receive services and supports from any provider and act as your ‘bookkeeper’ to ensure the invoices are paid and claimed through the NDIS.

When you are Plan Managed, there is no longer a restriction on only using National Disability Insurance Agency (NDIA) Registered Providers. This provides you with the freedom to direct your own care and support arrangements based on your plan goals.

As part of the service, the Plan Management Team keep you up-to-date with monthly statements showing exactly what we have processed on your behalf, your current plan balances and contact you if there are any concerns with the payment or processing of the invoices.

To make this a viable option for participants, plan management is an added support you can request as part of your plan. Once you are approved, the cost of the plan management is added to your plan as an additional support meaning there is no cost to you, and it doesn’t affect your existing supports.

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What does a Plan Manager do?

A Plan Manager is responsible for:

  • Receiving invoices
    • Directly from provider
    • Via participant
  • Claiming payment from the NDIS portal
  • Paying invoices
  • Providing a monthly statement to participant including summary of expenditure and breakdown of budget

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What are the benefits of being Plan Managed?

Having a plan manager provides you the convenience of accessing supports from non-NDIA registered providers and acquires someone to handle the claiming of funds and paying providers on your behalf. All while you maintain choice and control over when and how your supports are delivered.

Where plan management is a part of your plan, it will be outlined in the ‘Capacity Building Supports’ section. Having this option does not take funding away from your other supports.

Plan management funding usually consists of a one-off set up fee as well as a set amount of monthly processing fees which are governed by the NDIS Price Guide.

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Why CentacareCQ?


CentacareCQ’s plan managers pride themselves their compassionate, supportive and professional approach to all clients.

Our dedicated Plan Management Team will help you manage your plan so you can reach your NDIS goals with confidence and peace of mind.

Our team includes a devoted Client Liaison Officer to provide you with the personalised support required to help you through the set-up process and is here to answer any questions and concerns you may have.

Feel free to contact our Plan Management Team at any time to discuss your plan and plan management services on 1300 523 985.

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