Service Status

This page shows the operating status of our services across the region. You can expand a section to see the additional safety processes we have in place, notes and the region(s) they relate to.

Status Guide:

  • Operating as normal with no restrictions, changes or additional safety precautions needed.
  • Operating with additional safety procedures in place or changes to service.
  • Unavailable at this time. We are sorry for any inconvenience caused.

Our Services:

  • Community Transport
    See Notes

    • Community Transport Notes and Safety Information

    Our essential transport services are still in operation. Based on the advice and direction from the Department of Health, CentacareCQ has made some additional changes to our community transportation services.

    • Car: One client per vehicle (or one client and their carer).
    • Bus: One client per row (Carer must be in separate row).
    • Clients & carers are not permitted to sit in the front seat.
    • Group bookings will be to a maximum of 10 people. Renal Services are exempt from this change.
    • Staff will be wearing masks and clients will be asked to do the same. If clients do not have their own mask one will be provided to them.
    • A list of the clients that attend each group and their contact numbers will be recorded if ever contact tracing is required.
    • Vehicles will be disinfected between each trip.
    • Services are available from 6am to 1pm (Monday to Friday).
    • CentacareCQ to arrange taxi services outside of these hours.
    • Some destinations and journeys may no longer be possible. Please confirm at time of booking.
    • Staff do not come to work if they are unwell
    Related Regions
    ‹ Back
  • Social Groups
    See Notes

    • Social Groups Notes and Safety Information

    Our social group activities recommenced as of June 1. We are very excited to offer group activities now that Coronavirus restrictions are starting to be lifted. However there will be some changes to ensure client and staff safety.

    • Groups will be limited to 10 clients per group
    • Temperature checks on staff and clients at the start of each activity
    • Hand sanitizer available
    • 1.5m social distancing rules to be adhered to
    • Masks are also available
    • A list of the clients that attend each group and their contact numbers will be recorded if ever contact tracing is required.
    • Staff do not come to work if they are unwell
    • Staff will be wearing masks and clients will be asked to do the same. If clients do not have their own mask one will be provided to them.
    Related Regions
    ‹ Back
  • Home Care
    See Notes

    • Home Care Notes and Safety Information

    Our support workers are following additional processes and procedures that include:

    • 1.5 metres distance must be maintained between people during service.
    • Appropriate protective equipment will be used during service (this may include gloves, disposable gown, eye protection & surgical mask).
    • The following Out of Home Services are still available:
      • Taking the client shopping for food or other supplies (no window shopping)
      • Attending appointments including medical appointments
      • Attending another household – inline with social distancing guidelines.
      • Dropping the client off at an alternative location
      • Other essential trips. Please confirm at time of booking.
    Related Regions
    ‹ Back
  • Case Management
    See Notes

    • Case Management Notes and Safety Information

    Business as usual – no additional safety required

    Related Regions
    ‹ Back
  • Home & Yard Maintenance
    See Notes

    • Home & Yard Maintenance Notes and Safety Information

    Our field workers are following additional processes and procedures that include:

    • 1.5 metres distance must be maintained between people during service.
    • Appropriate protective equipment will be used during service.
    Related Regions
    ‹ Back
  • Disability Services
    See Notes

    • Disability Services Notes and Safety Information

    Our support workers are following additional processes and procedures that include:

    • 1.5 metres distance must be maintained between people during service.
    • Appropriate protective equipment will be used during service (this may include gloves, disposable gown, eye protection & surgical mask).
    • The following Out of Home Services are still available:
      • Taking the client shopping for food or other supplies (no window shopping)
      • Attending appointments including medical appointments
      • Attending another household – inline with social distancing guidelines.
      • Dropping the client off at an alternative location
      • Other essential trips. Please confirm at time of booking.
    Related Regions
    ‹ Back
  • NDIS Plan Management
    See Notes

    • NDIS Plan Management Notes and Safety Information

    Business as usual – no additional safety required

    Related Regions
    ‹ Back
  • NDIS Support Coordination
    See Notes

    • NDIS Support Coordination Notes and Safety Information

    Business as usual – no additional safety required

    Related Regions
    ‹ Back
  • Counselling
    See Notes

    • Counselling Notes and Safety Information

    Related Regions
    ‹ Back
  • AccessCQ Employee Assistance Program
    See Notes

    • AccessCQ Employee Assistance Program Notes and Safety Information

    Related Regions
    ‹ Back
  • Professional Supervision
    See Notes

    • Professional Supervision Notes and Safety Information

    • Services will be provided by phone or video chat.
    • Bookings can be made by calling 1300 523 985
    Related Regions
    ‹ Back
  • Family Relationship Centre
    See Notes

    • Family Relationship Centre Notes and Safety Information

    Related Regions
    ‹ Back
  • Domestic & Family Violence Services
    See Notes

    • Domestic & Family Violence Services Notes and Safety Information

    • Services will be provided by phone or video chat.
    • Bookings can be made by calling 1300 523 985
    • Some outreach programs unavailable – please call to check
    Related Regions
    ‹ Back
  • Family Relationship Community Education
    See Notes

    • Family Relationship Community Education Notes and Safety Information

    • Services will be provided by phone or video chat.
    • Bookings can be made by calling 1300 523 985
    Related Regions
    ‹ Back
  • Family Support
    See Notes

    • Family Support Notes and Safety Information

    • Services will be provided by phone or video chat.
    • Bookings can be made by calling 1300 523 985
    Related Regions
    ‹ Back
  • Hand in Hand Pre-marriage Relationship Education
    See Notes

    • Hand in Hand Pre-marriage Relationship Education Notes and Safety Information

    • Services will be provided by phone or video chat.
    • Bookings can be made by calling 1300 523 985
    Related Regions
    ‹ Back
  • Property Mediation
    See Notes

    • Property Mediation Notes and Safety Information

    • Services will be provided by phone or video chat.
    • Bookings can be made by calling 1300 523 985
    Related Regions
    ‹ Back
  • Nursing
    See Notes

    • Nursing Notes and Safety Information

    Nursing services are operating with the following safety processes in place:

    • A phone call will be made prior to the appointment to ensure that the client or other residents of the dwelling are not sick or exhibiting symptoms of COVID-19
    • Questions regarding known or potential contact with someone with or suspected of having COVID-19 will also be asked
    • It may be necessary to cancel/reschedule appointments based on the wellness/contact status of the client or other residents of the dwelling
    • It is normal practice for our nursing staff to use gloves, masks and other PPE when conducting services.
    • Staff will be wearing masks.
    Related Regions
    • Bundaberg
    • Rockhampton
    • Yeppoon
    ‹ Back

If you have any questions or concerns please contact us or call 1300 523 985.

To read more about how CentacareCQ is providing other key services during the Coronavirus outbreak please click here